PHR Users Guide

Chapter 2

2. About the PHR Account ID

The PHR Account ID is the unique identifier you use to access all of the Personal Health Records maintained by you.

Longer and more complex Account IDs are more secure; however, you should choose an Account ID that will be easy to remember. Avoid using any personal identifiers as part of your Account ID to ensure your privacy. Personal identifiers include information such as names, social security numbers, addresses, or telephone numbers.

The PHR account ID

• can be from 6 to 32 characters long
• must begin with a letter
• can contain a combination of letters, numbers, and underscore (_) characters
• is not case-sensitive

You can create multiple Personal Health Records using the same PHR account ID.

The PHR includes an Account ID recovery option through the Account ID recovery link in the middle of the PHR Login page. You must supply the answers to three security questions that you established when the account was created and you must have access to the email address associated with your PHR Account ID in order to recover your account without assistance.

1. 2.1. Account Maintenance

   1. 2.1.1. Forgotten Account ID

      To have your PHR Account ID sent to your email address, you must recover it using the email address associated with your PHR account. If you do not have access to the email address associated with the account, send an email to us using the PHR Support link at the bottom of the PHR page.

      To recover your PHR Account ID:

      1. Click the Forgot your account ID? link in the middle of the PHR Welcome page and follow the steps to recover your Account ID.
      2. Supply the answers to the security questions you created answered when you established your account.

   2. 2.1.2. Forgotten Password

      To recover your PHR password:

      1. Click the Forgot your password? link in the middle of the PHR Welcome page and follow the steps to reset your password.
      2. You will need to supply the answers to the security questions you created and answered when you established your account.
      3. If you do not have access to the email address associated with the account or if you have difficulty resetting your password, send an email using the PHR Support link at the bottom of the PHR home page.

   3. 2.1.3. Changing Your Password

      To change your password:

      1. Log in to the PHR with your current password.
      2. Click the Account Settings link at the top of the right side of the PHR Home page.
      3. Follow the instructions for changing your password. You will be prompted for your current password prior to entering a new password. Your password must be at least 8 characters long and include at least 3 of the following: capital letters, lower case letters, numeric characters, or special characters. Your password is case-sensitive.

   4. 2.1.4. Changing Your Security Questions or Answers

      To change the security questions and answers associated with your PHR account:

      1. Log in to the PHR.
      2. Click the Account Settings link at the top of the right side of the PHR Home page
      3. You will be prompted for your current password prior to changing your security questions and answers.